We’re so sorry to hear that you’ve received an item that’s not in perfect condition or shouldn’t have been sent to you. We’d love to resolve this for you immediately! Please email our Customer Experience team at email@example.com with the following information:
- Your name
- Order Number
- Product Name
- Picture of the item (if applicable)
- Description of the fault
You can easily locate the product name and code on your order confirmation email. Once you’ve gathered all that information, shoot us an email and we’d be more than happy to help out!